Saturday, 8 October 2011

Underground Chaos

The persistent closing of large parts of the London Underground (Tube) system at weekends must stop.  The chaos, confusion and overcrowding it causes on routes that are open has to be experienced to see how bad it is.

I feel sorry for the tourists who will go home saying,  "Don't visit London, the Tube never works at weekends."  I feel sorry for the staff who have to answer repeated questions on alternative routes.  I feel sorry about the loss of income for shops and businesses.

Whatever happened to the "customer led railway" we hear so much about?  We seem to have reverted to the old "operator led railway".

There must be a better way of managing the railway's renewal programme.

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